Templates – Closure

*** Start GRSD6107 Case Closure Template June 05 ***

TYPE OF CALL: |> Problem <| |> How To (Query) <| PROBLEM SUMMARY : |> Object: Defect <| SOLUTION : |> What Solved the problem <| IS CUSTOMER ISSUE RESOLVED : |> Yes/No <| IF NO , WHY WAS CASE CLOSED : |> Description of why case closed <| *** END GRSD6107 Case Closure Template June 05 ***

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